In his role as IT team lead at Veterans United Home Loans, Jewell Simms has been critical to implementing the company’s mobile app, which launched in March 2020.
As more than 80% of the company’s employees made a swift transition to working remotely, the app became a tool for them to stay connected to the latest company news and updates. Before the app launched, the content on the company’s intranet was only available to most employees while working in the office. Because this information would now be available outside of the company’s network, it was particularly tricky, but necessary, to securely merge its entire database of more than 3,500 employees into brand new software. During this project, Simms worked with the application company for weeks and bridged the gap between several internal departments. The company’s goal at launch time was a 30% adoption rate within 30 days. Simms’ hard work helped them exceed this goal with an adoption rate of more than 60% before the 30-day mark.
