Cenlar FSB
Servicing
Cenlar launched a new loan portal, called CenNet, in October 2017. The portal is already in use by approximately 200 of the company’s clients that represent banks, mortgage banks, credit unions and other financial institutions. More than 1 million borrowers were registered to use CenNet as of January 2018. By using CenNet, borrowers have anytime, anywhere access to mortgage information and account management tools delivered through a simple, intuitive mobile-optimized web design.
Borrowers using CenNet can manage their accounts, make payments and update their information, as well as access more than 200 FAQs to provide detailed information about the mortgage process. Borrowers can also use integrated live chat functionality to get answers and information privately, without ever needing to make a phone call.
