About a decade ago, REO outsourcing company USRES was looking for a comprehensive system to manage its clients’ REO assets efficiently. When it realized there wasn’t a product that met those needs, it spun off a technology company, RES.NET, and developed its REO Portal.
Since then, RES.NET has matured into a complete suite of servicer-facing solutions for REO, loss mitigation, valuations, vendor tasking and consumer marketing.
And the REO Portal has matured too — allowing clients to utilize a low-cost and flexible, user-defined interface system that can be customized and easily implemented into any asset management organization.
“RES.NET is an industry standard for a reason,” said Rob Pajon, senior vice president of marketing and product. “Over the last decade, we’ve built our reputation on stability, improvement, and customer centrism. We will continue to be guided by these solid principles into and beyond the next generation of REO asset management.”
What differentiates REO Portal:
Value:
Value is the most important attribute of any product in any business, and we haven’t and won’t forget that.
Off-the-shelf usability with user-managed customization:
Anyone managing REO assets can easily implement our system and then quickly customize it themselves to meet their individual needs. Our system works if you’re managing 100 assets or 10,000 assets.
Customer service:
Our account managers are experts in the REO field. All of our clients have access to an assigned account manager who knows them and their business.
“Clients appreciate the flexibility of the system and ease of implementing workflow and data changes,” Pajon said. “Clients also appreciate the level of customer service and attention they receive from our RES.NET account managers. Whether it’s a custom report, guidance on a workflow change or help with training, they know our people are ready to assist.”
RES.NET recently added new features to the REO Portal, such as value analytics tools with MLS integration, a mobile home module and client-defined custom marketing sites.
The mobile home module tackles the challenging regulations surrounding this asset class, providing procedural and technological workflows and tools to remain compliant.
The portal has received praise for the smooth implementation process, allowing for an asset management organization to get up and running as soon as possible.
Once online, a simple, task-oriented interface makes training easy and moves the process forward with vendors and agents harmoniously integrated into the process.
When changes arise within an organization’s process or new compliance issues develop, they are handled quickly with custom tasks, fields, and integration capabilities.
“Clients can now get all the features and customization they need with RES.NET’s low-cost and flexible, user-defined interface, for a fraction of the cost and time compared to the competition. Add this to the dedicated support we give our clients, and we’re looking at software in a whole new light,” Pajon said.
PRODUCT: RES.NET REO Portal
SNAPSHOT: The RES.NET REO Portal is the award-winning, industry standard for off-the-shelf REO software with the ability to customize and integrate.
- Straight-forward, comprehensive user interface
- Simple, task-oriented portals for vendors and agents
- Ability to customize fields, workflow, escalation rules, and integrations
- Extensive reporting tools
- 24/7 live support
All of this at the best value in the business.
