Homeowners today want up-to-the-minute information on their loan and home, and ICE offers servicers a way to keep them in the know anytime, anywhere with Servicing Digital. A powerful, white-labeled mobile- or web-based solution, Servicing Digital provides consumers with information about their loan’s status and payment history, the value of their property and how they can tap into their home’s equity, as well as the latest neighborhood and demographic data fueled by ICE’s vast repository of mortgage and public records data and advanced analytics.
Integrated with the MSP® loan servicing system, Servicing Digital helps servicers of all sizes boost retention by increasing touchpoints across the loan servicing life cycle to deliver an exceptional customer experience. Servicing Digital can facilitate longer, more profitable relationships with customers by providing them access to data that can inform decisions around refinancing and lowering monthly payments or originating a home equity loan or line of credit, while keeping open a direct channel to the financial institution for more information.
“A superior homeowner experience starts with superior information, and Servicing Digital provides servicers a tool to put that information right at their customers’ fingertips,” said Sandra Madigan, Executive Vice President, Servicing Product Innovation at ICE Mortgage Technology. “ICE is on a mission to make homeownership and home financing easier for the American consumer, and Servicing Digital provides the self-service tools they need to manage, understand and grow the value of their most important asset — their home.”
Homeowners can make payments directly through the Servicing Digital app, which streamlines the payment process for them. And because the app provides them with relevant information, it can help reduce the volume of customer inquiries for the servicer’s support center. For when customers do need to get in touch with a service representative. Servicing Digital’s integrations with the ICE Customer Service solution give borrowers the tools to proactively reach out and initiate secure, 24/7 support requests – even during a customer service department’s off hours – and can help agents prioritize and respond to those messages when business hours resume.
Servicing Digital can also leverage ICE data to help customers explore personalized “what-if” scenarios around refinancing, home equity, and even loss mitigation directly in the app. This can put organizations in a good position to deepen the lending relationship with a customer who decides to pursue any of the home financing options presented. For added retention-building value, Servicing Digital allows customers to compare attributes of their homes with others in their neighborhood. They can also view comps of recently sold homes in the area, resident demographic data, and details about local schools.
“ICE is dedicated to developing solutions that make the customer-servicer relationship as strong as it can be at all points of the loan servicing life cycle,” Madigan said. “Our continuing investments in Servicing Digital, MSP and our other mortgage technology solutions will help increase efficiencies that benefit our clients and homeowners across the country.”
