Capacity provides support automation and process automation for lenders. Through support automation, mortgage companies realize a drastic reduction in emails, phone calls and tickets while providing faster response times. Through process automation, mortgage companies reduce the time spent on repetitive tasks and eliminate bottlenecks; thus, freeing up their time for relationship building and revenue generating activities.
- One client reported that 96% of all inquiries are now answered without any human involvement within 1.6 seconds.
Company Website:
Markets Served:
Loan Origination, Servicing
Company HQ:
St. Louis, Missouri
