Frank Martell talks loanDepot’s journey to profitability

This week on the Power House podcast, HousingWire President Diego Sanchez sits down with loanDepot president and CEO, Frank Martell. Frank, who was a 2016 and 2023 HousingWire Vanguard Awardee, brings to the table over 30 years of mortgage and executive leadership experience.

Today’s conversation is all about loanDepot’s return to profitability in Q3 and a behind the scenes look at the launch of Project North Star and their Vision 2025 strategy. 

Here’s what you’ll learn:

• Loan Depot achieved Q3 profitability through directed team effort and strategic focus.
• loanDepot’s Project Northstar aims to achieve differentiation and profitable growth.
• Technology should enhance, not replace, human interaction in lending.
• Understanding and working around customer life events can drive better service.
• Maintaining a strong company culture is crucial during leadership transitions.

Related to this episode:

• Frank Martell talks loanDepot’s restructuring, path to profitability and M&As | HousingWire
• Governance – Executive Management
• loanDepot
• HousingWire | YouTube

The Power House podcast brings the biggest names in housing to answer hard-hitting questions about industry trends, operational and growth strategy, and leadership. Join HousingWire president Diego Sanchez every Thursday morning for candid conversations with industry leaders to learn how they’re differentiating themselves from the competition. Hosted and produced by the HousingWire Content Studio.