As United Wholesale Mortgage’s (UWM) Chief Innovation Officer, Lee Jelenic leads the client experience, government affairs and investor relations teams. His passion for providing exceptional client experience is evident throughout the company and has resulted in an elevated NPS (+87), with over 82% of all client requests and inquiries being answered in less than 90 minutes. Leading his teams with a “never relax” mentality, Jelenic has played an instrumental role in the growth of UWM, helping to maintain its rank as the No. 1 wholesale lender in the country.
Since joining UWM in 2019, Jelenic has helped the company achieve tremendous growth concerning its CX initiatives, as well as its government affairs and investor relations efforts.
When UWM went public, it created an opportunity to build and establish an investor relations arm of the company, as well as a government affairs arm, both of which Jelenic played an instrumental role in creating.
Name:
Lee Jelenic
Title:
Chief Innovation Officer
Company Name:
United Wholesale Mortgage
