Dave Higgins, vice president of business innovation, is the mastermind behind UMortgage’s approach to the market. He brings structure, accountability, communication and user adoption to life all while maintaining the platform’s industry-best NPS and operations turn times. Higgins’s impact on UMortgage stretches across the entire organization as the processes he has designed allow the platform to continue to rapidly grow and scale without sacrificing the user experience.
Higgins is a hugely valuable member of UMortgage’s leadership team. When designing the processes and structures that served as catalysts for UMortgage’s record growth in the last 12 months and beyond, he carefully considered the pain points and triggers of all parties impacted. Whether implementing a revamp of UMortgage’s onboarding strategies, re-launch of the platform’s knowledge depository with new and updated training resources or restructuring corporate teams, Higgins approaches projects with a unique intentionality that’s both efficient and empathetic. Across the organization, Higgins has a unique ability to bring people, processes and experiences together in a way that’s enabled UMortgage to operate more efficiently and rapidly scale against the grain of other platforms within the mortgage industry.
Name:
Dave Higgins
Title:
Vice President of Business Innovation
Company Name:
UMortgage
