Zach Wills is modernizing the housing industry, starting with mortgage servicing. With initiatives like best-in-class analytics built on first-party data, plus a borrower dashboard that has achieved 65% paperless billing opt-ins, Wills helps servicers make a measurable impact with their borrowers. As head of engineering, Wills uncovers actionable insights and benefits to customers while also establishing new industry standards.
Over the past year, Wills has led several groundbreaking initiatives, including building a system for first-party, behavioral data that enables propensity modeling and predictive analytics. He also supported the launch of a new dashboard with industry-leading paperless opt-in rates of 65%, utilized service-oriented architecture to distribute cloud infrastructure for efficiency and scalability, and led deep integrations with standard LOS and top mortgage servicing payment portals.
Through one-click authentication integrations, Wills has onboarded hundreds of thousands of registered homeowners, established partnerships with top subservicers and gained access to more than 1 million homeowners.
Name:
Zach Wills
Title:
Head of Engineering
Company Name:
Haven Servicing
