Heather Adams, VP of Buyer Experience at Xome, is described by leadership as Xome’s Swiss Army Knife — their best-kept secret who takes on every role with precision. With over two decades of experience in the mortgage and real estate industry, Adams expertly leads Xome’s call center and buyer network teams, ensuring top-tier customer service across calls, chats and emails. Her leadership in overseeing four distinct products exemplifies her dedication to enhancing the buyer experience and driving industry innovation, making her an exceptional candidate for the HousingWire Insider Award.

After more than 11 years on the Xome team in various roles, Adams was able to capitalize on her knowledge and experience, playing a pivotal role in driving the company’s success and operational efficiency over the past year. She played a crucial role in launching the Sell with Xome, which enables investors to not only buy, but also sell on Xome’s platform, by kicking off the relationship with Xome’s top investors to work on the pilot version. 

Adams leads an exceptional team, known for their warmth and professionalism. Her expansive role includes overseeing customer service, assisting VPs with their servicing needs, and responding to inquiries from the website chat and 1-800 number. She leads a team of 11 who maintain high efficiency, a capability that will be further enhanced by the new dialer system. Adams proudly acknowledges her team’s excellence, knowing that they are the primary point of contact for nearly all lines of business, fielding all incoming calls and directing customers to the appropriate resources.

Name:

Heather Adams

Title:

VP of Buyer Experience

Company Name:

Xome