During her two-year tenure at CoreLogic, Kathi Feczko has revitalized the customer experience team of over 375 employees with new training, metrics management rigor and employee recognition programs. She consistently advocates for both clients and employees. Feczko’s leadership provides a clear strategy to achieve success, backed by data-driven decision-making to build a culture of service excellence and growth.
Feczko’s approach to technology enhancements, process efficiencies and overall management reflects a strong client-centric perspective that aligns with CoreLogic’s core value of putting clients first. Using Lean methodology, she consistently seeks opportunities to enhance the customer experience, emphasizing first-contact resolution and pays meticulous attention to the end-to-end customer journey. She sets the pace and makes an impact on the organization through innovation and process improvement.
Feczko leads with authenticity and shows a strong commitment to employee engagement. She has regular meetings with team members and takes time to recognize and celebrate each person’s diverse contributions to the CoreLogic Customer Experience team. Due to her accomplishments and impact, she is a highly respected leader within CoreLogic.
Name:
Kathi Feczko
Title:
VP, Head of Customer Experience
Company Name:
CoreLogic
