Neha Gupta has been instrumental in connecting various departments across Tavant to ensure projects are successfully coordinated and executed. She has her finger on the pulse of the company and is instrumental in uniting the company to build excitement and awareness and drive momentum to ensure campaigns are successful, clients are satisfied, and Tavant remains a leader in the market. Under her leadership, client satisfaction levels have risen in large part due to her efforts to unite various departments across the organization, often in multiple countries and time zones, to unify efforts and complete massive projects / client events that took a tremendous amount of talent, dedication, and project management skills to successfully execute.
During the past year, Gupta successfully led Tavant’s Account-Based Marketing (ABM) efforts, including the development and deployment of a Customer Satisfaction (CSAT) review process that was directly responsible for new product developments, increased client retention levels, and record customer satisfaction scores reported by some of the largest lenders in the market.
Gupta’s superpower is her ability to effectively manage many different high-priority, often high-pressure projects with grace and ease. Her calmness under pressure is a guiding principle for her team and what sets her apart as an executive. She has the ability to build confidence within her team, and their belief and trust in her abilities have yielded tremendous success for Tavant, both in terms of overall company and brand awareness as well as a surge in customer satisfaction and record levels of client retention.
Name:
Neha Gupta
Title:
Director of Customer Success
Company Name:
Tavant Fintech
