Patrick O’Neill is a visionary leader who excels in simplifying complex problems, enabling teams to connect and execute effectively. He thrives on a philosophy of “what gets measured, gets managed and celebrated,” using metrics and insights to guide his teams in real time. This approach not only drives operational excellence but also fosters a culture of measured achievement and celebration within the organization.
Patrick O’Neill has been instrumental in transforming the organization over the past year through his innovative leadership and strategic implementations. He established a next-generation operational framework that decentralized operations via Centers of Excellence (COEs), fostering both global consistency and local responsiveness across eXp’s corporate practices. This approach ensures a uniform, high-quality experience for its agents worldwide, akin to the reliable “Big Mac experience” but tailored to local needs.
Under his guidance, eXp implemented a strategic Objective Key Results (OKR) system with four guiding cornerstones, enhancing alignment toward its business goals. His efforts in operational rigor involved rolling out advanced analytics dashboards, AI-driven insights, and best practices in project management, which significantly improved operational efficiency and responsiveness to agent feedback.
O’Neill also spearheaded the expansion of an operational scale, introducing a 24×7 multilanguage support system and innovative commission payment programs, ensuring rapid and accurate payouts to our agents. His strategic vision has notably enhanced the company’s position as the world’s largest independent brokerage, maintaining exceptional service standards and operational metrics.
Name:
Patrick O'Neill
Title:
Chief Operating Officer
Company Name:
eXp World Holdings
