As a talented user experience designer and manager, with training in service and industrial design, Ying Wang is always innovating and looking for better ways for both consumer and enterprise experiences to scale. A true rising star in the industry, Wang thinks beyond the tactical steps in the origination life cycle and imagines how technology and automation cannot only enable a stronger consumer experience but also how it can cut days from process timelines to bring greater efficiency to lenders and servicers who leverage it. Reflecting on industry trends and client expectations, Wang merges consumer need with business perspective to design solutions that solve client problems and improve efficiency, while setting ServiceLink apart to driving internal growth and revenue.
As ServiceLink’s director of product design and development, Wang partners with key stakeholders from across business lines, including sales, technology and operations, balancing perspectives and integrating ideas to create an elegant design and structure. She exhibits strong project management skills and has the ability to balance intricate details with the big picture. In January, Wang — who already led product design projects — began managing ServiceLink’s product design team of six. Wang’s leadership style emulates ServiceLink’s “linking what matters” motto as she pairs company goals with the strengths of her team members. She strives to listen to the wide array of viewpoints and respect the different personalities and interests of each person on her team, while keeping in mind the big picture, looking for the best way to utilize each person’s time to best support the company. ServiceLink prides itself on linking industry-leading service with proven technology. Wang’s approach with the product design team mirrors that, focusing on people and technology. She meets with every person on the team to understand their interests and what drives them. She then helps them pair their individual passion with the goals of the company.
What is one thing you would tell a younger version of yourself?
Keep a positive mindset, take all feedback into consideration, and don’t let yourself get discouraged. Keep at it.
Name:
Ying Wang
Age:
34
Title:
Director of Product Design and Development
Company Name:
ServiceLink
