Courtney Thompson is a servicing icon who is setting technology trends. She’s already accomplished an extraordinary amount throughout her 20-year career — including launching her own company — but the best is yet to come. CMG hired Thompson to develop a de novo, in-house servicing platform that will leave the industry’s current reliance on outdated technology in the past and that will propel the industry into the future.
Thompson’s work at CMG is already making waves, getting noticed by other industry publications. The platform will enable loan officers to have more lifelong relationships with customers and more business opportunities. Loan officers will become the primary touchpoint throughout the loan process, from application to closing and beyond, into servicing. Customers want to be able to communicate about their loan with the person they’ve built trust with, not a stranger in servicing. The platform not only solves for that, but improves the borrower’s experience by pooling data that currently exists across various systems. Borrowers can explore the homeowner marketplace to monitor their loan status, track their home’s value, and stay updated on rate changes.
When discussing her creation with Mortgage Banker magazine, Thompson explained that although her team is building the platform for one client (CMG), she’s hopeful that the industry can follow suit and real change can happen. “Instead of forcing consumers to stoop to the servicing industry’s limited capacity, CMG would rise to the rapidly evolving expectations of consumers,” noted the magazine feature. The missing link in the servicing sector is human connectivity — and Thompson is building the platform that can solve this problem as well.
Name:
Courtney Thompson
Title:
EVP, Servicing
Company Name:
CMG Financial
