David Callahan, chief information officer for LoanCare, has been instrumental in driving innovation for the company by leading the enhancement of the company’s technology infrastructure and continued buildout of LoanCare’s proprietary digital experience. Under his leadership, LoanCare launched a cutting-edge refinance feature for both web and mobile, significantly improving the customer experience and supporting clients’ recapture goals.
Competition for homeowner engagement is fierce, and with market fluctuations and rate changes a reality, it’s crucial for servicers to provide added value to their clients and offer solutions that meet their portfolio defense needs. Callahan is at the forefront, implementing such solutions for LoanCare and pushing servicing technology forward. One way he has made significant strides in improving technology and driving innovation within the housing industry is through the development and integration of a Refinance Center, capable of delivering leads to participating lenders in real-time, within proprietary LoanCare’s web and mobile applications.
His innovative approach to implementing advanced data analytics insights and process flow automation into workstreams has streamlined processes across the organization for improved efficiency. It has also allowed LoanCare to proactively respond to customer needs by providing real-time insights through push notifications and integrated APIs to keep clients informed about their portfolio trends. The level of reporting customization available to clients through the proprietary LoanCare Analytics digital platform is unparalleled and continues to elevate the industry standard.
Name:
David Callahan
Title:
Chief Information Officer
Company Name:
LoanCare
