Todd Maki, Snapdocs’ VP of Customer Success, has worked effortlessly to accelerate digital closing adoption across the mortgage industry. He has helped hundreds of mortgage lenders and title companies successfully adopt eClosings, achieving significant time and cost savings while enhancing the borrower experience. His commitment to understanding complex customer needs and strategically tailoring Snapdocs’ offerings to meet diverse market demands has established him as a key advisor in the industry. Within Snapdocs, Maki has a reputation for empowering team members’ career growth and helping develop products that set new benchmarks for excellence in the digital closing space.
Since joining the company in 2020, Maki has helped ensure Snapdocs customers have the highest level of digital closing adoption in the industry. A survey of 7,000 borrowers, conducted by STRATMOR Group and Snapdocs in 2022, found that the closing process is the most impactful part of the mortgage closing, and that offering digital closings can significantly improve a lender’s Net Promoter Score (NPS). Maki’s team helps each customer maximize hybrid closings, scale eNote adoption, and implement RON transactions across their portfolios. Similarly, he works with title companies leveraging Snapdocs’ Notary Connect product to schedule high-quality mobile notaries and deliver a seamless experience at the most critical moment of the loan process — the signing.
Under Maki’s leadership, most Snapdocs customers achieve more than 75% digital closing adoption within months of launch. His impact on the industry’s digital transformation is significant as Snapdocs now supports one in four real estate transactions.
Name:
Todd Maki
Title:
VP, Customer Success
Company Name:
Snapdocs
