Patricia Maguire-Feltch, the managing director of Consumer Originations Sales at Chase Home Lending, leads a national team of around 2,000 dedicated home lending advisors and sales professionals. She’s a well-rounded mortgage expert whose rich career spans roles in servicing, fulfillment and originations. Maguire-Feltch recognizes the importance of homeownership in the creation of generational wealth and is most passionate about helping make homeownership dreams possible. This passion extends beyond the walls of Chase and into the work she and her team do with nonprofit organizations.
Maguire-Feltch and her sales team and partners are committed to providing exceptional client service and helping the customers close on time. This is evident in the on-time closing rate for purchase closing-guarantee-eligible products, which stood around 99% through December 2023. Similarly, there have been great improvements in the consumer and realtor satisfaction scores, both of which reached all-time highs in February of 2024 and February of 2023, respectively.
One of Maguire-Feltch’s significant contributions to the organization is the creation of the Community Home Lending Advisor (CHLA) role. This innovative role was developed to serve as full-fledged Home Lending advisors, able to assist any customer with their Home Lending needs. CHLAs work with community managers and are responsible for developing close relationships with nonprofit organizations, advocacy groups, and other community organizations to identify eligible families who may not be aware of all the options that exist to help them achieve homeownership. They also deliver financial health workshops and serve as experts in hyper-local housing assistance and down payment assistance programs.
What’s the best piece of advice you’ve ever received?
Always be curious. You can work hard and strive for the things you want to achieve, but being curious is what makes a difference in how well you achieve your goals. Being curious encourages you to ask questions and to hear differing perspectives and opinions, and helps you understand what you are truly aiming to achieve.
Name:
Patricia Maguire-Feltch
Title:
Managing Director of Consumer Origination Sales
Company Name:
Chase Home Lending
