With two decades of experience in the mortgage industry, Amy Jo Plummer is an industry veteran committed to supporting customers through the challenges of today’s market. In her role as Vice President of Customer Experience at Maxwell, Plummer has launched innovative strategies aimed at supporting and retaining customers while substantially growing Maxwell revenue, with last year’s initiatives resulting in a nearly 70% increase in the amount of customers participating in more than one service with Maxwell. Plummer has also channeled her relationship-forward approach into ensuring the successful acquisition of two companies — which included the integration of teams, technology and customers — in the past year, resulting in a 30% increase in inorganic revenue.
Plummer’s career has centered on advocating for and supporting the customer experience. After joining Altisource as a client manager in 2012, she rose to director of the Mortgage and Real Estate Solutions Client Management team until she joined Maxwell to head customer enablement in 2021. Since then, her noted leadership abilities have propelled her to manage a multitude of customers, as well as head up the Technical Account Services team and senior enterprise customer success managers across Maxwell’s platform. Today, she acts as the go-to resource for customer relationship management and an invaluable wealth of knowledge on supporting customers through various market cycles.
At Maxwell, Plummer channels her significant experience to help lenders stay ahead of challenges while supporting customer retention and expansion goals. In the past year, she launched innovative customer retention, expansion and forecasting efforts while implementing a comprehensive customer success planning project for all strategic customers. By keeping lender concerns at the forefront — and realizing that Maxwell customers were facing extremely tough market conditions — Plummer was able to position Maxwell to serve both its business goals and its customer needs.
Name:
Amy Jo Plummer
Title:
Vice President of Customer Experience
Company Name:
Maxwell
