Dawn Kernicky shows up every single day with a passion to make an impact and a hunger to drive progress. She naturally makes everyone around her better. She does all of this while also being an amazing mom and keeping the right priorities in life. In the last year, Kernicky has developed existing leaders by default while also bringing in talent from across the industry. This intense focus has set ServiceMac up well for long-term growth and ensured that the company has leaders that will not only execute, but also drive a culture focused on people first.
Operationally, Kernicky has implemented a new claims system, developed several key dashboards that provide transparency into ServiceMac’s performance both internally and with clients and been a critical piece to ServiceMac’s success in several external audits. She challenges the organization to be better on a daily basis and knows how to ensure ServiceMac is set up for long-term success. Kernicky ensures that her team delivers on the metrics, but she also drives strong credibility with clients because of her knowledge and clear confidence in her team’s ability to perform.
In the past 12 months Kernicky and her team have helped to reduce the cost per default loan by over 20%. Two main reasons for this reduction were the ability to streamline processes and convert to a new strategic partner within bankruptcy and foreclosure. Kernicky has high expectations for herself both personally and professionally and she and her team have developed the perfect system to drive growth and improve performance at ServiceMac.
Name:
Dawn Kernicky
Title:
Senior Vice President of Default Servicing
Company Name:
ServiceMac
