Karen Tang, ATTOM’s chief customer officer, epitomizes leadership in customer experience with over two decades of proven achievements in expanding customer success, sales and support teams. Her impactful roles at industry-leading companies like ActiveCampaign, Prezi and Google provided her with the expertise to make a significant impact in her first year at ATTOM, driving growth, building high-performing teams and enhancing customer retention, making her a standout candidate for the HousingWire Women of Influence award.

Tang has demonstrated exceptional professional excellence and leadership within her organization, particularly in her first year. Leveraging over two decades of experience in customer success, operations, and experience, she has made significant strides in building a best-in-class customer experience organization at ATTOM. Under her leadership, ATTOM has seen a marked increase in customer satisfaction and loyalty, owing to the innovative processes she implemented. Tang’s first year at ATTOM has continued her successful track record of constructing, expanding and guiding sales, customer success and supporting teams from the ground up.

Tang’s leadership extends beyond her professional responsibilities at ATTOM. She is actively involved in the SoCalCX meetup group, a networking organization for go-to-market professionals in Southern California. This group brings together leaders and practitioners from customer success, sales, services and account management to share knowledge and ideas. By organizing and participating in these monthly mixers, Tang fosters a community of continuous learning and professional development. Her commitment to both her organization and the broader professional community highlights her dedication to excellence and leadership.

Name:

Karen Tang

Title:

Chief Customer Officer

Company Name:

ATTOM