Mae Mackey is a visionary leader who has revolutionized the mortgage industry through her innovative use of AI technology and unwavering commitment to customer success. As Senior Vice President of Production Management at Sun West, Mackey oversees hundreds of loan officers and thousands of loans per month, all while spearheading the groundbreaking AI assistant, Angel Ai. Her exceptional leadership, deep expertise, and tireless work ethic make her a true trailblazer in the mortgage banking industry.
Mackey’s leadership has been instrumental in driving innovation and empowering her team at Sun West. She has played a pivotal role in ensuring that Angel Ai delivers 100% accurate responses every time and has traveled extensively to educate real estate professionals on the system’s capabilities. This has resulted in a sharp growth in the utilization of Angel Ai with a 113% increase in the number of users from quarter three 2023 to quarter one 2024. In Q1 2024, the number of chats in Angel Ai crossed the 2 million mark. Just in February 2024, real estate agents using Angel Ai uploaded over 250,000 leads.
Mackey strongly believes that behind every loan is a real family who deserves her best every time. She is affectionately known as “the loan whisperer” for her ability to get even the most complex loans closed on time. She is always available to support her team of loan officers, underwriters and processors, and works tirelessly to find solutions to even the most challenging problems. Mae’s positive attitude and problem-solving skills have been invaluable in keeping her team motivated and focused on providing top-notch customer service.
Name:
Mae Mackey
Title:
Senior Vice President, Production Management
Company Name:
Sun West Mortgage Company
