At Sagent, Michele Mursten is a guidepost of leadership and positivity. During her time with the company, she has fostered a people operations team that is relentless in its mission to build a culture that provides value to those it serves, creates reliable relationships within management and adapts to stay relevant in the ever-changing industry landscape.

For most Sagent associates, Mursten was one of the first people they met during onboarding and her impact is felt throughout every new and current employee’s career at Sagent. Her consistent, informative and caring engagement transforms each employee — wherever they are — into a leader who is ready to find creative solutions to modernize the servicing industry.

While her career path in the mortgage industry has been untraditional, her passion for data analytics has served as a common thread in her work, allowing her to digitally streamline HR processes, drive revenue generation and cement successful business strategies. Michele has stood out at Sagent since the beginning and has played a critical role in building a seasoned team of servicing experts who are leading the evolution in loan servicing by solving its complex challenges for America’s $14 trillion housing ecosystem.

Under Mursten’s thoughtful and empathetic direction, Sagent has excelled in finding a balance between meeting —and exceeding — the needs of the business and those of the people. Mursten approaches people operations with a desire to better understand where team members are struggling and where they are succeeding — a strategy that has resulted in decreased attrition and increased engagement and employer net promoter scores in the past year at Sagent.

Name:

Michele Mursten

Title:

Vice President of People Operations

Company Name:

Sagent