Natascha DeVries, vice president of account management at ServiceLink, is a strong communicator, dynamic mentor and eternal optimist, who empowers women around her to succeed through her hands-on management and empathetic approach. With 31 years of industry experience working in flood, DeVries brings a wealth of knowledge to every situation and never shies away from difficult conversations, using open and honest dialogue to problem solve. She thrives in merging client needs — always ensuring they feel heard — with ServiceLink’s business priorities and is continually seeking new ways to streamline industry processes to ensure the most effective procedures are in place.
DeVries is a vital member of ServiceLink’s flood division, where, over the last 30 years, she spearheaded many process updates and is the reason many top-tier clients trust and continue to work with the organization. In the last year, DeVries led the enhanced flood integration with Encompass Partner Connect, an ICE Mortgage Technology solution that provides automated ordering for flood zone determinations based on milestones set by the lender along with added default ordering options, simplified document uploading, submittal of disputes and streamlined servicing transfers. DeVries served as a liaison between the Encompass by ICE Mortgage Technology team, ServiceLink and its clients to help them smoothly make the transition.
While always keeping client needs top of mind, DeVries simultaneously is ready and willing to have the difficult conversations. She sees the value in the products and services ServiceLink offers and wholeheartedly believes in the importance of investing in the company’s technology to grow. She even provided language for pricing in the flood space to ensure ServiceLink’s products continue to be valuable. Keeping up with modern trends, DeVries played an instrumental role in ServiceLink’s cutting-edge webinars, which were well received across the lending industry. She served as a panelist on webinars related to effective flood portfolio management and common myths in the flood space that led to dialogue on the topics across the industry.
Name:
Natascha DeVries
Title:
Vice President of Account Management, Flood Division
Company Name:
ServiceLink
